Astroverse Privacy Policy

Last updated: 07 October 2025

Astroverse ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application ("App") and related services (collectively, "Services"). By accessing or using Astroverse, you agree to the terms of this policy.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Sensitive Personal Data: Information including government-issued IDs, financial details, etc.

Application refers to Astroverse, the software program provided by the Company.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SuperX Buildd Technology LLP, Bangalore, Karnataka.

Country refers to: Karnataka, India

Processing: Any operation performed on Personal Data, whether automated or not.

Controller: The company, which determines purposes and means of Processing.

Processor: Third-party service providers acting on our behalf.

2. Information We Collect

2.1 Data You Provide

  • Registration: Name, email, mobile number, date/time/place of birth, gender, profile photo.
  • Profile Content: Education, profession, religion, community, prompts, interests.
  • Verification Documents: Government-issued ID, address proof (for KYC).
  • Communications: Messages, chat content, feedback (e.g., "We Met" updates).
  • Payment Information: Credit/debit card details, transaction history (via secure gateway).

2.2 Automated and Technical Data

  • Usage Data: App logs, screen interactions, feature usage.
  • Device Data: Device model, operating system, IP address, device identifiers.
  • Location Data: GPS coordinates, network-based location where permitted.
  • Cookies & Similar Technologies: Session cookies, local storage for preferences.

3. How We Use Your Information

We use collected data to:

  • Provide & Improve Services: Matchmaking, profile display, chat functionality.
  • Personalize Experience: Recommend compatible matches, spirit-animal insights.
  • Security & Compliance: KYC verification, fraud detection, legal obligations.
  • Communication: Send transactional alerts, push notifications, marketing (with consent).
  • Analytics & Research: Usage trending, A/B testing, product optimization.
  • Billing & Collections: Process subscriptions, refunds, and manage payment disputes.
  • Customer Support: Respond to inquiries, resolve issues, provide assistance.
  • Legal Compliance: Comply with applicable laws, regulations, court orders, and law enforcement requests.

3.1 Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide Services you requested (matchmaking, chat, profile features).
  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications, location tracking).
  • Legitimate Interests: Our legitimate business interests in improving Services, ensuring security, preventing fraud, and conducting analytics.
  • Legal Obligation: Compliance with applicable laws, regulations, and legal processes (e.g., KYC requirements, tax obligations).
  • Vital Interests: To protect your safety or the safety of others in emergency situations.

4. Disclosure and Sharing

4.1 With Other Users

Profile details and photos you choose to share are visible to matched users as part of normal functionality.

4.2 With Service Providers

Third-party processors (hosting, analytics, payment gateways) under contract and confidentiality obligations.

4.3 Legal Requirements

Disclosure to law enforcement or regulators when required by law or to protect rights, safety, or property.

4.4 Business Transfers

In connection with mergers, acquisitions, or asset sales. We will notify users and require the transferee to honor this policy.

5. Data Retention

We retain Personal Data only as long as necessary for:

  • The purposes outlined in Section 3.
  • Compliance with legal, tax, or accounting requirements.
  • Resolving disputes and enforcing our agreements.

After the retention period, data is securely deleted or anonymized.

6. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence, including India and other jurisdictions where our service providers operate. These countries may have different data protection laws than your jurisdiction.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by regulatory authorities.
  • Data Processing Agreements with third-party processors.
  • Compliance with applicable data protection frameworks.
  • Technical and organizational measures to protect data integrity and confidentiality.

By using our Services, you acknowledge and consent to such international transfers of your Personal Data.

7. Security Measures

We employ administrative, technical, and physical safeguards:

  • Encryption in transit (TLS) and at rest.
  • Access controls, multi-factor authentication for sensitive systems.
  • Regular security audits, vulnerability assessments.
  • Secure data centers with physical access restrictions.
  • Employee training on data protection and security practices.
  • Incident response procedures for data breaches.

While we implement robust security measures, no system is completely secure. You acknowledge that you provide your Personal Data at your own risk. In the event of a data breach affecting your information, we will notify you and relevant authorities as required by law.

8. Children's Privacy

Our Services are intended for users aged 18 or older. We do not knowingly collect data from minors. If we learn of such collection, we will promptly delete the information.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your Personal Data:

9.1 General Rights

  • Access: Request access to the Personal Data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information in your Profile settings.
  • Deletion: Request deletion of your account and Personal Data via Settings or by contacting support@astroverseapp.com.
  • Objection or Restriction: Object to or restrict certain processing activities, such as marketing communications.
  • Data Portability: Request a machine-readable copy of your Personal Data.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
  • Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

9.2 Communication Preferences

  • Marketing Communications: Opt-out of promotional emails by clicking "unsubscribe" or adjusting settings in your account.
  • Push Notifications: Disable push notifications through your device settings or in-app preferences.
  • SMS Messages: Reply STOP to opt-out of SMS communications (message and data rates may apply).

9.3 Cookie Management

You can manage cookie preferences through:

  • Our cookie consent banner (when first visiting the app/website).
  • Browser settings to block or delete cookies.
  • Third-party opt-out tools for advertising cookies (e.g., NAI, DAA).

Note: Disabling certain cookies may impact functionality and user experience.

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@astroverseapp.com with your request. We will respond within 30 days (or as required by applicable law). We may request additional information to verify your identity before processing your request.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will:

  • Update the "Last updated" date at the top of this policy.
  • Notify you via email, in-app notification, or prominent notice within the Services.
  • Provide at least 30 days' notice before the changes take effect for material changes.
  • For non-material changes, update the policy and post the revised version.

Your continued use of the Services after the effective date of the revised policy constitutes acceptance of the updated terms. If you do not agree with the changes, you should discontinue use and may request deletion of your account.

11. Compliance with Data Protection Laws

11.1 Indian Data Protection Laws

We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to complying with the Digital Personal Data Protection Act (DPDPA), 2023, and any subsequent regulations as they come into effect.

11.2 International Compliance

For users outside India, we strive to comply with applicable data protection frameworks, including:

  • GDPR: For users in the European Economic Area (EEA), UK, and Switzerland.
  • CCPA/CPRA: For California residents (see Section 11.3 below).
  • Other Regional Laws: We respect data protection rights under applicable local laws.

11.3 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of Personal Data we collect.
  • Right to Delete: Request deletion of your Personal Data (subject to certain exceptions).
  • Right to Opt-Out: Opt-out of the "sale" or "sharing" of Personal Data (we do not sell Personal Data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Right to Correct: Request correction of inaccurate Personal Data.
  • Right to Limit: Limit the use and disclosure of sensitive Personal Information.

To exercise these rights, please contact us at support@astroverseapp.com with "California Privacy Request" in the subject line.

12. Third-Party Services

We may use third-party service providers to support our Services. These providers have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes. Categories of third-party providers include:

  • Cloud Hosting: AWS, Google Cloud Platform, Microsoft Azure (for data storage and processing).
  • Analytics: Google Analytics, Mixpanel, Amplitude (for usage analytics and insights).
  • Payment Processing: Razorpay, Stripe, PayPal (for secure payment transactions).
  • Communication: Twilio, SendGrid, Firebase Cloud Messaging (for SMS, email, push notifications).
  • Customer Support: Zendesk, Freshdesk, Intercom (for help desk and support ticketing).
  • Authentication: Firebase Auth, Auth0 (for user authentication and identity management).
  • CDN & Media: Cloudflare, Cloudinary (for content delivery and media optimization).

We conduct due diligence on all third-party providers to ensure they maintain appropriate security and privacy standards. However, we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Automated Decision-Making and Profiling

Astroverse uses algorithms and automated systems to:

  • Generate matchmaking recommendations based on your profile, preferences, and astrological compatibility.
  • Personalize your experience by showing relevant profiles and content.
  • Detect and prevent fraudulent activity, spam, and Terms violations.
  • Analyze usage patterns to improve Services and user experience.

These automated processes do not produce legal effects or significantly affect you in a way that requires human intervention under most circumstances. However, if you believe an automated decision has adversely affected you, you may contact us to request human review at support@astroverseapp.com.

14. Contact Us

For privacy-related questions, requests to exercise your rights, or concerns about how we handle your Personal Data, please contact us:

Email: support@astroverseapp.com

Data Protection Officer: privacy@astroverseapp.com

Company Name: SuperX Buildd Technology LLP

Registered Address: SUPERX BUILDD TECHNOLOGY LLP, 2nd Floor, Site No 26, WeWork Prestige Cube, Laskar Hosur Road, Adugodi, Bengaluru, PIN Code: 560030, Karnataka, India

Phone: +91 [Contact Number] (Business hours: Monday - Friday, 9:00 AM - 6:00 PM IST)

We aim to respond to all privacy-related inquiries within 30 days (or as required by applicable law). For urgent matters, please mark your communication as "Urgent" in the subject line.

Disclaimer: This Privacy Policy was crafted to meet Indian and international privacy standards, incorporating best practices from leading dating and matchmaking applications, and is designed to comply with the Information Technology Act, 2000, IT Rules 2011, DPDPA 2023, GDPR, CCPA, and other applicable data protection laws. This policy should be read in conjunction with our Terms and Conditions.